Returns Policy

Return Shipping

If you have ordered the wrong product or no longer want a product you ordered, you will be responsible for the return shipping cost. Returns created because we mistakenly shipped you the wrong item and/or the item is damaged or defective, qualify for free return shipping up to 90 days after the item was received. Please see the refund policy for your specific return for more detailed information.

Ordered the Wrong Products

If you have ordered the wrong product or no longer want a product you ordered, you will be responsible for the return shipping cost. You can call or email our Customer Service Team to set up the return for you. The products must be returned in new and unused condition in the original packaging. The Return Authorization must be included in the box. The customer is responsible for all shipping charges associated with the return. There will be no restocking fee if you return the item within 30 days of receipt. After 30 days, a 25% restocking fee will be applied. We do not offer exchanges, but we would be happy to assist you in locating the correct item if you did make an incorrect purchase, if you need assistance please email or call our Customer Service Team.

Freight Packages — Please Inspect Upon Delivery

Please inspect all freight packages carefully before signing for them. If a package looks damaged in any way as a result of the shipping process, please do not sign for it. Refuse delivery, take pictures of damage if possible, and contact Unico customer service immediately with a description of the damage. We will contact the freight company and submit a claim. If you are unsure whether the shipment looks damaged or not, please inspect it further and open it in front of the driver before signing that it has been received.
It is your right as a customer to fully inspect any freight packages prior to the driver leaving. In the event that you notice concealed damages after the driver has left, you must notify Unico within 24 hours of receipt of delivery.

Received Defective Products – UPS delivery

Unico must be notified of defective products within 30 days of receipt. Please call or email our Customer Service Team to set up the return details. Be sure to complete the Warranty Claim Form. For fastest replacement, please place a new order for the replacement items and we will ship them out to you as soon as possible (you will be credited for the full amount of the original item(s) ordered when we receive your return). Unico will pay the shipping cost associated with the replacement.

Received a Damaged Package

If a damaged package is left at your door, please contact us immediately. You can call or email our Customer Service Team to set up the return for you. Please place a new order for the replacement items and we will ship them out to you as soon as possible (you will be credited for the full amount of the original item(s) ordered when we receive your return). All returned products must be unused and in the original packaging. The Return Authorization must be included in the box.

Received Incorrect Products (Not What You Ordered)

It is rare that we send out the wrong products, as we double check every order, but, if you receive an incorrect product, you must notify Unico as soon as possible by calling or emailing our Customer Service Team to set up the return for you. Please place a new order for the replacement items and we will ship them out to you as soon as possible (you will be credited for the full amount of the original item(s) ordered when we receive your return).
All products must be returned in new and unused condition in the original packaging. The Return Authorization must be included in the box.

Replacing Items Under Manufacturer Warranty

If you are experiencing an issue with a product purchased from Unico that is still covered by our manufacturer's warranty, please contact a Customer Service Representative or send an email. We will advise you of the next steps for getting your replacement as fast as possible as well as starting the warranty claim. Customers are responsible for the shipping costs to send the warranty item back to us, should we require the item returned.


Item(s) must be used in appropriate applications, and replacement parts must be the correct listed replacement suggested by the manufacturer in order to be eligible for warranty coverage. See warranty policy for full warranty claim procedure.

All Other Returns

All returns that don't fit into one of these categories are eligible for return within 90 days of receipt of the product. There will be no restocking fee if your return is set up within 30 days of receiving the product. After 30 days, a 25% restocking fee will be applied to the return. Please call or email our Customer Service Team to set up the return for you. All items must be returned in their original packaging and your Return Authorization must be included in the box.

Return Procedure

  • Call customer service at 1-800-527-0896 to set up a return over the phone or send an email.
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  • Your Return Authorization MUST be included in the return package.
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  • Pack the item(s) securely in the original product packaging.
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  • Include all paperwork, parts, and accessories.
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  • All returned items must be brand new, unused and in their original packaging.
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  • Do not write on or place shipping labels directly on manufacturer packaging.
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  • Returned items will be inspected upon arrival.
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  • Send the return package to the address listed on your Return Form:
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    • The return package can be sent using the carrier of your choice.
    • Keep the tracking number to monitor delivery status.
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You can expect a refund in the same form of payment originally used for the purchase within 3–5 business days of our receipt of the returned items.

Changing Your Order Before It Has Shipped

We are only able to make changes to orders that have not yet been shipped if you contact us immediately after placing the order; please be prepared with your order number. At Unico, we work hard to ship orders as quickly as possible, and your order could ship within a few hours of being placed. Unfortunately, we are unable to make any changes to an order once it has left our warehouse.

Cancellations

Orders can only be cancelled before they have shipped. If you wish to cancel an order that has already shipped, you will need to set up a return and send the material back with a Return Authorization. You can set up your return by calling or emailing customer service. The customer is responsible for the initial shipping charges for the order and the shipping charges associated with the return.