1. Unico, Inc. branded products include a standard, limited one year parts only warranty effective from date of equipment commissioning as long as the details of the installation meet the limited warranty requirements shown in the latest update of Unico Bulletin 10-010. Non Unico branded products that may be sold by Unico or a third party include the original manufacturers limited warranty only and is subject to the terms and conditions of that manufacturer’s limited warranty.
2. An extension to a five-year limited warranty is available for residential projects as described in Unico Bulletin 10-012. In summary, the following is needed to extend to a limited five-year warranty.
a. The extension applies to new Unico branded products with a Unico serial number that are installed no later than 360 days from the date the product was shipped from Unico.
b. A listed Unico Preferred Contractor (UPC) in good standing must install the Unico system.
c. The system must be installed per Unico installation instructions and currently published technical bulletins.
d. The project must be registered on the Unico System website before any warranty claims can be processed. (http://www.unicosystem.com/product-warranty/)
3. An extension to a ten-year limited warranty is available for residential projects as described in Unico Bulletin 10-014. In summary, the following is needed to extend to a limited ten-year warranty.
a. The extension applies to Unico branded products with a Unico serial number only.
b. An installation must include both a new blower and coil module to qualify for this extended warranty.
c. A listed Unico Preferred Contractor (UPC) in good standing must install the Unico system.
d. The project must be registered on The Unico System website within 90 days of installation. (http://www.unicosystem.com/product-warranty/) and no later than 360 days after the product was shipped from Unico.
e. The system must be installed per Unico installation instructions and currently published technical bulletins.
4. Please read latest version of bulletins 10-010, 10-012, or 10-014 in full for the Detailed eligibility requirements, Exclusions, Processing requirements and additional terms of Unico’s limited warranties. Unico reserves the right in its sole discretion to amend, update, or discontinue warranty programs and coverage terms.
The Unico System is an AHRI listed and matched HVAC system designed to be installed by a qualified, licensed HVAC contractor per Unico’s installation instructions.
Many states and local jurisdictions have specific requirements for contractors to be trained and licensed before installing HVAC systems. Many local building codes require specific installation design, methodology permitting and testing before an HVAC system can be operated.
Unico recommends you select your qualified installing contractor before purchasing equipment so the contractor can assure the system is designed and sized correctly, matched to any auxiliary equipment and compliant with local codes and requirements.
Unico does not provide a warranty for equipment installations that are not performed by a licensed HVAC contractor.
Register Your Unico System for Warranty
Attention property owners/non-resident owners:
If you are registering a system for a property that you will not own/plan to sell within six months, please register as a “Property Owner” in the Installation Type field.
Your warranty will be a one-year warranty, and then, within six months of the registration date, you provide the name and contact information for the new homeowner, he/she will receive the balance of the Unico warranty.
We do not want the new homeowner to have any issues after they purchase the home, so please do not register yourself as the “Homeowner” or “Residential”. If you do this, and the new homeowner needs to submit a warranty claim, they will be told that the warranty is null and void since it is non-transferable.
Ordered the Wrong Products
Freight Packages — Please Inspect Upon Delivery
It is your right as a customer to fully inspect any freight packages prior to the driver leaving. In the event that you notice concealed damages after the driver has left, you must notify Unico within 24 hours of receipt of delivery.
Received Defective Products – UPS delivery
Received a Damaged Package
Received Incorrect Products (Not What You Ordered)
Replacing Items Under Manufacturer Warranty
Item(s) must be used in appropriate applications, and replacement parts must be the correct listed replacement suggested by the manufacturer in order to be eligible for warranty coverage. See warranty policy for full warranty claim procedure.
All Other Returns
Your Return Authorization MUST be included in the return package.
Pack the item(s) securely in the original product packaging.
Include all paperwork, parts, and accessories.
All returned items must be brand new, unused and in their original packaging.
Do not write on or place shipping labels directly on manufacturer packaging.
Returned items will be inspected upon arrival.
Send the return package to the address listed on your Return Form:
The return package can be sent using the carrier of your choice.
Keep the tracking number to monitor delivery status.
You can expect a refund in the same form of payment originally used for the purchase within 3–5 business days of our receipt of the returned items.